Terms & Conditions

Last Updated: June 2026

Welcome to Radiant By SRK.

Thank you for choosing us. We are committed to offering beautifully crafted silver and gold jewellery while ensuring a safe, transparent, and enjoyable shopping experience for every customer.

These Terms & Conditions outline how our website, products, and services work. By accessing our website or placing an order, you agree to the terms mentioned below.

About Radiant By SRK

Radiant By SRK offers a curated collection of:

  • 925 Sterling Silver Jewellery
  • Traditional Silver Jewellery
  • Gold Jewellery (9K, 14K, 18K & 22K)
  • Gemstone Jewellery
  • Personalized & Custom Jewellery
  • Fashion & Lifestyle Accessories

Our aim is to combine trusted craftsmanship, quality materials, and exceptional customer service.

Product Information

We make every effort to present our jewellery as accurately as possible through images, videos, and product descriptions.

Since jewellery is photographed under professional lighting and viewed across different screens and devices, slight variations in colour, shine, texture, or appearance may occur.

Many of our pieces are handcrafted, making each creation unique. Minor differences in finish, weight, dimensions, or stone placement are natural characteristics of handcrafted jewellery and add to its individuality.

Metal Purity & Hallmarking

Quality and authenticity are important to us.

Our jewellery is crafted using genuine precious metals, including:

  • 925 Sterling Silver
  • Traditional Silver
  • 9K Gold
  • 14K Gold
  • 18K Gold
  • 22K Gold

Where applicable, products may carry BIS Hallmark certification in accordance with prevailing regulations.

Purity details, metal specifications, and other relevant information are mentioned on respective product pages.

Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

As precious metal prices change frequently, product prices may occasionally be updated.

We use secure payment partners to process transactions and help keep your payment information protected.

Orders are confirmed once payment is successfully received and verified.

Order Confirmation

After placing an order, you will receive an order confirmation via email, SMS, or WhatsApp.

In rare situations, an order may require additional verification due to stock availability, payment confirmation, shipping restrictions, or technical errors. If such a situation arises, our team will promptly contact you and assist with the next steps.

Shipping & Delivery

We work with trusted courier partners to deliver your jewellery safely and securely.

Estimated delivery timelines are provided for convenience and may vary depending on location, public holidays, weather conditions, logistics availability, or other unforeseen circumstances.

Customers are requested to provide complete and accurate delivery information to help ensure timely delivery.

Cancellations

Orders may usually be cancelled before they are dispatched.

Once an order has been shipped, cancellation options may become limited depending on the stage of delivery.

For customized, engraved, or made-to-order products, cancellations may not be possible after production has started due to the personalized nature of these items.

Returns & Exchanges

Customer satisfaction is important to us.

Eligible products may be returned or exchanged according to our Return & Exchange Policy.

To qualify, products should be:

  • Unused and unworn
  • Returned with original tags
  • Accompanied by original packaging and invoice

For hygiene, personalization, and quality assurance reasons, customized or specially made products may not be eligible for return or exchange.

Jewellery Care

Silver and gold jewellery are precious materials that require proper care to maintain their beauty.

To help preserve your jewellery, we recommend:

  • Storing pieces in a dry, airtight pouch or box
  • Avoiding direct contact with perfumes, lotions, and chemicals
  • Removing jewellery before swimming, bathing, or exercising
  • Cleaning jewellery using appropriate care methods

Natural tarnishing, oxidation, and minor signs of wear over time are normal characteristics of precious metals.

Warranty & Service Support

Certain products may include repair, maintenance, or warranty support as specified on the product page.

Warranty benefits typically apply to manufacturing defects and do not usually cover damage caused by accidental impact, improper handling, unauthorized alterations, or normal wear and tear.

Our support team is always happy to review any concerns and guide customers toward the best available solution.

Privacy & Security

We value your privacy and are committed to protecting your personal information.

Information shared with us is handled in accordance with our Privacy Policy and is used only for order processing, customer support, and service-related communication.

Website Usage

We request all visitors to use our website responsibly and respectfully.

Any activity that interferes with website functionality, security, or the experience of other users may result in restricted access to our services.

Intellectual Property

All content available on this website, including designs, product photographs, graphics, logos, text, and branding elements, belongs to Radiant By SRK and may not be reproduced or used without prior written permission.

Updates to These Terms

As our business evolves, we may occasionally update these Terms & Conditions to reflect improvements, policy changes, or legal requirements.

The latest version will always be available on our website.

Contact Us

We’re always here to help.

Radiant By SRK

20/A, Laxmi Nagar, Babarpur, Ajitmal, Auraiya, Uttar Pradesh – 206121

Customer Support: +91 9220981448

Working Hours: Monday – Saturday | 10:00 AM – 6:30 PM

Email: support@radiantbysrk.com