Welcome to Radiant By SRK. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General

Radiant By SRK offers 92.5 sterling silver jewellery and related accessories through its website and online platforms. By placing an order, you confirm that the information provided by you is accurate and complete.

We reserve the right to modify, update, or change these Terms & Conditions at any time without prior notice.

2. Product Information

• All jewellery listed on our website is crafted using 92.5 sterling silver unless otherwise specified.
• Product images are for reference purposes only. Slight variations in color, finish, size, or texture may occur due to photography, screen settings, or handcrafted detailing.
• Product weights and dimensions are approximate and may vary slightly.

3. Pricing & Payments

• All prices mentioned on the website are in INR (₹) unless stated otherwise.
• Prices are subject to change without prior notice.
• We accept payments through secure payment gateways and authorized payment methods available on the website.
• Orders will only be processed after successful payment confirmation.

4. Shipping & Delivery

• Orders are usually processed within the timelines mentioned on the website.
• Delivery timelines may vary depending on location, courier availability, weather conditions, or unforeseen circumstances.
• Customers are responsible for providing accurate shipping details. Radiant By SRK will not be liable for delays or losses caused by incorrect address information.

5. Return & Exchange Policy

• Returns or exchanges are accepted only as per our Return & Exchange Policy.
• Products must be unused, undamaged, and returned in original packaging with invoice and tags intact.
• Customized, personalized, or engraved products may not be eligible for return or exchange.
• Refund timelines may vary depending on payment providers and banking partners.

6. Jewellery Care

• Silver jewellery may naturally tarnish over time due to exposure to moisture, perfumes, sweat, chemicals, and environmental conditions.
• Customers are advised to store jewellery in airtight packaging and avoid direct contact with water or chemicals.
• Improper handling or lack of care may affect product finish and durability.

7. Warranty & Repairs

• Any warranty applicable to products will be mentioned separately on the product page or policy section.
• Warranty does not cover damage caused by misuse, accidental breakage, improper storage, normal wear and tear, water exposure, or unauthorized repairs.

8. Intellectual Property

All website content including logos, product images, graphics, text, designs, and branding are the property of Radiant By SRK and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Radiant By SRK shall not be held liable for:

• Any allergic reactions due to individual skin sensitivities.
• Delays caused by courier partners or external circumstances.
• Minor variations in handcrafted products.
• Indirect or consequential damages arising from the use of our products or website.

10. Cancellation Policy

• Orders can only be cancelled before they are shipped.
• Once dispatched, cancellation requests may not be accepted.

11. Fraud Prevention

We reserve the right to cancel or refuse any order suspected of fraudulent activity, unauthorized transactions, or policy violations.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Uttar Pradesh, India.

13. Contact Information

For any questions, concerns, or support requests, please contact:

Radiant By SRK
Media Village, GH-1, Palash Estate, Phi IV, Greater Noida, Uttar Pradesh 201312
Customer Support: +91 9220981448
Working Hours: 10 AM – 6:30 PM