Shipping:

• Shipping Time:

  Orders are usually processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Standard delivery timelines are typically 3–7 business days, depending on the delivery location. During festive periods, promotional events, or unforeseen circumstances, deliveries may take longer than usual.

• Shipping Charges:

  Applicable shipping charges, if any, will be displayed at checkout before payment completion. Any free shipping offers or promotional benefits communicated on the website shall apply as per their respective terms.

• Tracking:

  Once your order has been dispatched, tracking details will be shared through the contact information provided by you at the time of purchase, including SMS, email, or WhatsApp, wherever applicable.

• Address Information:

  Customers are requested to provide complete and accurate delivery details while placing an order. Radiant by SRK shall not be responsible for delays, failed deliveries, or additional costs arising due to incorrect or incomplete address information.

Returns

• Return Policy:

  Returns are accepted only in cases where the product delivered is damaged, defective, or incorrect. Such requests must be raised within 24 hours of delivery. To qualify for a return, the product must be unused and returned in its original packaging, along with all tags, invoices, certificates, accessories, and complimentary items, if any. Radiant by SRK reserves the right to process refunds only after the returned item has successfully passed quality inspection.

• Returns will not be accepted for products that have been used, altered, damaged after delivery, customised or personalised items, or any products specifically categorised as non-returnable under applicable terms.

• Refund Policy:

  In case you have requested the return of an eligible product, the refund process shall begin once the returned item is received and verified by our quality team. Refunds will be processed strictly against the amount paid at the time of purchase using the original mode of payment. The current selling price of the product or any subsequent price changes shall not be considered while determining the refund value.

• Replacement & Exchange:

  Replacement or exchange requests may be accommodated only for eligible cases involving damaged, defective, or incorrect products, subject to product availability and verification. Any approved replacement will be initiated after the original product has been received or the return process has been completed, as applicable.

• Return Process:

  To initiate a return request, customers may contact our customer support team and provide their order details along with a description of the issue. Supporting photographs and/or videos may be requested to facilitate verification. Once the return request is approved, further instructions regarding reverse pickup or return shipment will be shared.

• While most serviceable pin codes support reverse pickup, certain locations may not be eligible for this facility. In such cases, customers may be requested to self-ship the product to the address communicated by our support team.
• Once a return request has been approved and reverse pickup has been scheduled, customers are requested to remain available and respond to communication from the courier partner. Failure to do so may result in cancellation of the pickup attempt, requiring the return process to be initiated again and extending the overall resolution timeline.

• Damaged, Missing, or Incorrect Products:

  In the unlikely event that you receive a damaged product, an incorrect item, or there is a missing item in your package, you must notify our customer support team within 24 hours of delivery. Supporting evidence, including photographs and/or an unboxing video, may be required to investigate and process the request. Claims raised beyond the prescribed timeline or without sufficient evidence may not be eligible for resolution.

• In all such cases relating to returns, replacements, refunds, and quality assessments, Radiant by SRK reserves the right to take the final decision.
• For more detailed terms governing the use of our website and services, please refer to our Terms & Conditions page.