At Radiant By SRK, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, contact us, or create an account, we may collect:

• Full name
• Mobile number
• Email address
• Shipping and billing address
• Payment details (processed securely through payment gateways)

Non-Personal Information

We may also collect:

• Browser type
• Device information
• IP address
• Website usage data
• Cookies and analytics information

2. How We Use Your Information

Your information may be used to:

• Process and deliver orders
• Provide customer support
• Send order updates and tracking details
• Improve website performance and user experience
• Share promotional offers, discounts, or marketing communications
• Prevent fraudulent transactions and unauthorized activity

3. Payment Security

We do not store your debit/credit card details on our servers. Payments are processed through secure third-party payment gateways that use encrypted security protocols.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve browsing experience
• Remember user preferences
• Analyze website traffic and performance
• Personalize content and advertisements

Users may disable cookies through browser settings if preferred.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Your information may only be shared with:

• Shipping and logistics partners
• Payment gateway providers
• Customer support tools
• Legal authorities if required by law

6. Data Protection

We implement reasonable security measures to protect your information from unauthorized access, misuse, disclosure, or loss. However, no online platform can guarantee complete security.

7. Marketing Communications

By using our website, you may receive promotional emails, SMS, or updates from us. You may opt out of marketing communications at any time through unsubscribe links or by contacting us.

8. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external websites.

9. Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Your Rights

You may request to:

• Access your personal data
• Correct inaccurate information
• Delete your data (subject to legal/business obligations)
• Opt out of marketing communications

For such requests, please contact us using the details below.

11. Changes to Privacy Policy

Radiant By SRK reserves the right to update or modify this Privacy Policy at any time without prior notice. Updated policies will be posted on this page.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Radiant By SRK
Media Village, GH-1, Palash Estate, Phi IV, Greater Noida, Uttar Pradesh 201312
Customer Support: +91 9220981448
Working Hours: 10 AM – 6:30 PM