FAQs & Support

1. Is your jewellery made with real 92.5 sterling silver?

Yes, all our jewellery is crafted using authentic 92.5 sterling silver, which means it contains 92.5% pure silver blended with durable alloys for strength and long-lasting wear.

Silver jewellery can naturally tarnish over time due to exposure to air, moisture, perfumes, and chemicals. With proper care and storage, your jewellery will maintain its shine for a long time.

Yes, our jewellery is skin-friendly and designed for comfortable daily wear. We use high-quality materials that are generally safe for sensitive skin.

Yes, our jewellery comes with a 92.5 silver authenticity assurance to ensure you receive genuine sterling silver products.

Depending on the design, our jewellery may feature rhodium, gold, or rose gold plating to enhance shine, durability, and overall appearance.

Store your jewellery in a dry airtight pouch or box. Avoid contact with water, perfumes, and chemicals. Clean gently using a soft cloth to maintain shine.

While our jewellery is made for regular wear, we recommend avoiding water, sweat, perfumes, and harsh chemicals to preserve the finish and plating for longer.

Yes, we offer customer support for manufacturing defects and order-related concerns. Please check our return, exchange, and warranty policy for detailed information.

The stones used may vary by design and can include premium-quality artificial, semi-precious, or lab-created stones. Product descriptions mention specific details wherever applicable.

Orders are usually processed within 1–3 business days, and delivery timelines may vary depending on your location. Tracking details are shared once the order is shipped.